Uber
Uber collects an extensive amount of personal data about you — including real-time location, biometrics, health-revealing trip patterns, and behavioral tracking — and shares much of it with advertisers while retaining it for up to seven years or more after you delete your account. The company can change its terms at any time without your explicit agreement, terminate your account without notice or explanation, and holds a permanent license over any content you submit. If you have a dispute with Uber, you have already given up your right to a jury trial or class action and must pursue individual arbitration, with Uber even able to block coordinated claims. Some basic privacy controls exist, like data download and account deletion tools, but meaningful legal and privacy protections are significantly weaker for users outside Europe.
Last analyzed
Heads up: this analysis is AI-generated, can be incomplete or wrong, and is not legal advice. Use it as a starting point and read the original document before you agree — see our Terms.
Clause-by-clause breakdown
Every clause we flagged in Uber's agreement, with what it means for you.
You must arbitrate disputes individually — no jury, no class action.
“By agreeing to these Terms, you agree that you are required to resolve any claim and/or lawsuit that you may have against Uber on an individual basis in binding arbitration as set forth in this Arbitration Agreement, and not as a class, collective, coordinated, consolidated, mass and/or representative action. Binding arbitration is a procedure in which a dispute is submitted to one or more arbitrators who make a binding decision on the dispute. In choosing binding arbitration, you and Uber are opting for a private dispute resolution procedure where you agree to accept the arbitrator's decision as final instead of going to court. You and Uber are each waiving your right to a jury trial. This Arbitration Agreement will preclude you from bringing any class, collective, coordinated, consolidated, mass, and/or representative action against Uber, and also preclude you from participating in or recovering relief in any current or future class, collective, coordinated, consolidated, mass and/or representative action brought against Uber by someone else You and Uber agree that any dispute, claim, lawsuit, or controversy in any way arising between you and Uber will be settled by binding individual arbitration between you and Uber, and not in a court of law. The only exceptions to this arbitration agreement are those expressly provided below in Section 2(b). You and Uber mutually agree to arbitrate all disputes regardless of whether the dispute, claim, lawsuit, or controversy occurred or accrued before or after the date you agreed to these Terms, and regardless of whether you allege that the dispute, claim, or injury involves harm or injury to you or anyone else. This Arbitration Agreement survives after your relationship with Uber ends. For the avoidance of doubt, you and Uber mutually agree to arbitrate any disputes arising out of or relating to (i) these Terms and prior versions of these Terms, or the existence, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; (ii) your access to or use of the Services (as defined in the preamble above and in Section 3 below) at any time, or a third party's access or use of the Services at your invitation; (iii) incidents or accidents resulting in personal injury or death to you or anyone else that you allege occurred in connection with your use of the Services or a third party's use of the Services at your invitation (including, but not limited to, your or a third-party's use of the Uber Marketplace Platform or your use of the driver version of the Uber App), regardless of whether the claim, injury, or lawsuit allegedly occurred or accrued before or after the date you agreed to these Terms, and regardless of whether you allege that the personal injury or death was experienced by you or anyone else; and (iv) your relationship with Uber.”
Quoted verbatim from the agreement What this means: Uber requires you to settle all disputes through private arbitration, not in court. You also give up the right to join or start a class action lawsuit, meaning you cannot band together with other users who have the same complaint. This applies even to personal injury or death claims connected to using the service, and the agreement survives after you stop using Uber.
What you can do: Review whether an opt-out window is available (some Uber arbitration agreements allow a short opt-out period after account creation — check the full Section 2 for details). If you have a significant claim, consult a consumer-rights attorney before accepting these terms.
Uber can change its rules anytime; using the app means you agree.
“Uber reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or Uber's website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.”
Quoted verbatim from the agreement What this means: Uber can change any part of its terms at any time simply by posting the update online. If you keep using the app after a change, you are legally treated as having agreed to the new terms — even if you never read them. There is no requirement for Uber to get your active, affirmative consent to the new terms.
What you can do: Periodically check Uber's terms page for updates. If you disagree with a change, stop using the service before the effective date — continued use locks you in.
You waive your right to a jury trial by using Uber.
“IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.”
Quoted verbatim from the agreement What this means: Uber explicitly states upfront that agreeing to its terms means giving up your right to sue in court and your right to a jury trial. This is a sweeping waiver that covers virtually all disputes, including those involving personal injury or death. The waiver applies retroactively to disputes that arose before you agreed to the current version of the terms.
What you can do: Be aware that this waiver is broad. If you suffer a serious injury connected to an Uber ride, consult a lawyer immediately — some states have limits on how enforceable these waivers are for personal injury claims.
Even coordinated individual arbitration claims can be blocked by Uber.
“The parties agree that the definition of a "Mass Action" includes, but is not limited to, instances in which you or Uber are represented by a law firm or collection of law firms that has filed 50 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on your or Uber's behalf. Notwithstanding anything else in this agreement, this Mass Action Waiver does not prevent you or Uber from participating in a mass settlement of claims.”
Quoted verbatim from the agreement What this means: Even coordinated individual arbitration claims — where many people with similar complaints file separately — can be blocked as a 'Mass Action' if 50 or more similar claims are filed within 180 days. This effectively prevents law firms from organizing large groups of users with the same grievance, further limiting your practical ability to hold Uber accountable for widespread harms.
What you can do: If you have a claim, file it promptly and independently. Be aware that coordinated legal strategies involving many claimants may be challenged by Uber under this clause.
Uber can delete your account instantly, for any reason, without notice.
“Uber, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.”
Quoted verbatim from the agreement What this means: Uber can cut off your access to the platform at any time, for any reason, with no notice required. This means your account — including any stored payment methods, trip history, or credits — could be removed without warning or explanation. There is no stated appeal process in this clause.
What you can do: Keep records of any Uber credits, gift card balances, or important trip history outside the app. If your account is terminated, contact Uber support immediately to understand the reason and explore any appeal options.
Uber owns a permanent, irrevocable license to all content you submit.
“you grant Uber a worldwide, perpetual, irrevocable, transferable, sub-licenseable, royalty-free license to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such UGC in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Uber's business, and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.”
Quoted verbatim from the agreement What this means: Any content you submit to Uber — reviews, photos, feedback, recordings — can be used by Uber forever, in any way, on any platform, including third-party sites, without asking you again or paying you. The license is irrevocable, meaning you cannot take it back even if you delete your account. Uber can also modify your content and create new works based on it.
What you can do: Be mindful of what you upload or submit to Uber. Avoid sharing sensitive personal content (photos, detailed personal stories) in reviews or support tickets, as Uber retains broad rights to use that content indefinitely.
Uber keeps your data up to 7 years, and longer if you were banned.
“Uber retains your data for as long as necessary for the purposes described above. Those periods vary depending on the type of data, and the purposes for which we collect and maintain it. for as long as you maintain your Uber account (i.e., the life of your account) where it is necessary in order for Uber to provide its service. This includes account information, like your first and last name, email, phone number and payment information. for 7 years from collection (unless you first delete your Uber account) if necessary for purposes of Uber's tax, insurance, legal or regulatory requirements; subject to Uber's legitimate interests in defending against, or asserting, legal claims; or where necessary for purposes such as research and development. Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). For example, if you are banned from Uber's services because of serious fraudulent or unsafe behavior, Uber will retain your data after an account deletion request to prevent you from re-obtaining access to Uber's platform.”
Quoted verbatim from the agreement What this means: Uber keeps most of your data for the life of your account, and up to 7 years after collection for legal, tax, or research purposes. Even after you delete your account, Uber can retain data indefinitely if you were banned or involved in a dispute. This means your personal data — including identity verification info and trip history — may never fully disappear.
What you can do: Submit an account deletion request through the Privacy Center in the Uber app and follow up to confirm what data was actually deleted. Be aware that if you have any open disputes or were ever banned, significant data will be retained regardless.
Uber shares your location and trip data with dozens of ad companies.
“Ad and marketing partners and providers, including ad and marketing publishers (such as social media platforms), ad networks and advertisers, third-party data providers, ad technology vendors, measurement and analytics providers, and other service providers. Uber uses these vendors to reach or better understand current and potential users of Uber services or of our advertising partners, and measure and improve ad effectiveness. For example, we share audience lists with ad and marketing publishers in which users are identified by limited data points (e.g., mobile advertising ID, hashed email, name) and grouped based on inferred interests and characteristics. Uber instructs ad and marketing publishers to target these groups, or audiences, with ads. Ad intermediaries, such as Criteo, Google, Rokt, The Trade Desk, TripleLift and others. We share data - including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data - with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. Social media companies, including Meta and TikTok, in connection with Uber's use of their tools in Uber's apps and websites.”
Quoted verbatim from the agreement What this means: Uber shares your device identifiers, hashed email, approximate location, and real-time trip or order information with a large number of advertising companies including Google, Meta, TikTok, The Trade Desk, and others. These companies use this data to build profiles and target you with ads. Your current trip details — where you are going right now — are shared with ad intermediaries.
What you can do: Opt out of ad personalization via the Ads and Data menu in Uber's Privacy Center, and use the opt-out links provided for specific ad intermediaries like Google and The Trade Desk. US users can also opt out of the 'sale' or 'sharing' of personal data for ads via Uber's privacy settings.
Uber guesses your gender from your name and uses it for ads.
“We collect or infer your gender to enable Women Rider Preference, and for marketing and advertising. Age or date of birth Gender or inferred gender (using first name)”
Quoted verbatim from the agreement What this means: Uber infers your gender from your first name and uses that inferred data for marketing and advertising purposes — not just for safety features like Women Rider Preference. This means a demographic characteristic is being derived from your name without your explicit input and used to target you commercially. You may not even know this inference is being made.
What you can do: Review Uber's privacy settings in the app to see what data is used for marketing. In regions with strong privacy laws (EU, UK, California), you may have the right to object to this use of your data.
Uber collects your facial biometric data for identity verification.
“c. Identity verification information. This refers to the data that we collect to verify your account or identity. This may include biometric data that allows you to be identified based on your physical or biological characteristics. For example, biometric data is generated when we use facial verification technology to confirm that your account is not being used by anyone other than you, your age, or to prevent creation of fraudulent accounts. Government-issued identification documents, such as driver's licenses or passports (which may contain identification photos and numbers, expiration date, and demographics) User-submitted selfies Facial verification information”
Quoted verbatim from the agreement What this means: Uber collects biometric data — specifically facial verification information — along with government ID documents and selfies. Biometric data is among the most sensitive personal data because it cannot be changed if compromised. The policy does not specify how long this biometric data is retained or whether it is deleted after verification is complete.
What you can do: If you are in a state with biometric privacy laws (e.g., Illinois BIPA), you may have additional rights regarding how Uber collects and retains your facial data. Check Uber's US state privacy notice for more details.
Uber applies stronger privacy rules in Europe than elsewhere.
“Due to data protection and other laws in these regions, including the European Union's General Data Protection Regulation ("GDPR"), Uber does not perform some of the data collections and uses described in this notice in the EEA, UK or Switzerland. Such data collections and uses are indicated with an asterisk (*). If you use Uber outside of these regions, your data may be collected and used for the purposes indicated with an asterisk.”
Quoted verbatim from the agreement What this means: Uber explicitly acknowledges that certain data practices are prohibited in the EU, UK, and Switzerland under GDPR — but those same practices are applied to users in other parts of the world. This means users outside those protected regions receive fewer privacy protections for the same service. The specific practices restricted in the EU are marked with an asterisk in the full notice.
What you can do: If you are outside the EU/UK/Switzerland, be aware that Uber may collect and use your data in ways it is legally barred from doing in Europe. Review the asterisked items in the full privacy notice to understand what additional data uses apply to you.
Uber logs every trip detail, including your addresses and food allergies.
“b. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features. Payment information (including amount charged and payment method) Proof of delivery (including photo or signature) Special instructions, allergies or food preferences Statistics derived from past trip/order information, such as Averages, such as average order size Cancellation rates Total trips/orders Trip or order details, including Date and time Requested pickup and dropoff addresses Distance traveled Restaurant or merchant name and location Items ordered Order value Tax ID (where required by local regulations)”
Quoted verbatim from the agreement What this means: Uber collects a detailed record of every trip and order you make, including pickup and dropoff addresses, items ordered, food allergies, and payment details. Over time, this builds a comprehensive profile of your movements, habits, health-related preferences, and spending. This data is linked to your account and retained according to Uber's retention policies.
What you can do: Use Uber's privacy settings to review what data is stored. In applicable regions, you can request a copy of your data or ask for deletion through Uber's privacy portal.
You must pay Uber's legal costs if your content causes a lawsuit.
“You will indemnify, defend, and hold harmless Uber, its Affiliates, and their respective directors, officers, employees, agents, successors, and assigns, against all claims, damages, losses, and expenses (including reasonable outside attorney fees) with respect to any third-party claim(s) arising out of or related to the UGC. You agree that the provisions in this section will survive any termination of your account or these Terms.”
Quoted verbatim from the agreement What this means: If a third party sues Uber because of something you posted or submitted (a review, photo, or message), you are personally responsible for covering Uber's legal costs and any damages. This obligation survives even after you close your account. In practice, this means a bad review or an uploaded photo that infringes someone's rights could expose you to significant financial liability.
What you can do: Only submit content you are certain you have the right to share. Do not post photos of other people without their consent, and ensure your reviews are factually accurate to avoid defamation claims.
Uber can ban you for things you do outside the app.
“Not following any one of our guidelines may result in the loss of access to all or part of the Uber Marketplace Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the Uber Marketplace Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Uber community, our employees, and contractors, or cause harm to Uber's brand, reputation, or business.”
Quoted verbatim from the agreement What this means: Uber can deactivate your account based on things you do outside the app — including posts on other social media platforms — if Uber decides those actions harm its brand or reputation. This is a broad and vague standard that gives Uber wide discretion to punish off-platform behavior it dislikes, even if that behavior is legal.
What you can do: Be aware that public criticism of Uber on social media could theoretically be used as grounds for account deactivation. If your account is deactivated for off-platform conduct, contact Uber support to appeal.
Canadian users get notice of harmful changes, but use still means consent.
“Uber may amend the Uber Terms, any supplemental terms or policies (including the Community Guidelines) related to the Uber Services from time to time. Uber will provide you with notice in the event of a material change to any Uber Terms, policies or supplemental terms that detrimentally affects your rights under these Uber Terms, by sending an email, providing notice through the Uber Services or updating the date at the top of these Uber Terms. Unless Uber indicates otherwise in its notice (if applicable), the amendments will be effective immediately upon posting of such updated Uber Terms at this location or the amended supplemental terms or policies on the applicable Uber Service or at this location (as the case may be). Your continued access or use of the Uber Services after Uber provides such notice, if applicable, or after Uber posts such updated terms, constitutes your acceptance of the changes and consent to be bound by the Uber Terms, policies and supplemental terms, as amended.”
Quoted verbatim from the agreement What this means: The Canadian terms offer slightly more protection than the US terms: Uber promises to notify you (by email or in-app) when it makes a material change that hurts your rights. However, continued use still counts as acceptance, and changes can take effect immediately upon posting. The notice obligation is a meaningful but limited protection.
What you can do: If you use Uber in Canada, watch for email or in-app notifications about term changes. If you receive one and disagree, stop using the service before the effective date.
Uber tracks every tap, search, and marketing interaction in the app.
“c. Usage data. This refers to data about how you interact with Uber's apps and websites. App crashes and other system activity Access dates and times App features or pages viewed Uber search history Data regarding your interactions with marketing and adv”
Quoted verbatim from the agreement What this means: Uber tracks how you use its app in detail, including which features you tap, what you search for, and how you interact with marketing content. This behavioral data is used to build a profile of your habits and interests, which can inform advertising targeting. The document appears to be cut off, suggesting additional usage data categories may be collected.
What you can do: Review Uber's cookie and tracking settings in the app. In applicable regions, you may be able to opt out of certain behavioral tracking used for advertising.
Autonomous vehicle rides are recorded on video inside the cabin.
“If you take a ride in an autonomous vehicle, we will collect videos of you taken by in-cabin cameras. We may also collect audio recordings, such as when you contact Uber during a trip for customer support purposes.”
Quoted verbatim from the agreement What this means: If you ride in one of Uber's autonomous vehicles, you will be recorded on video by cameras inside the car. Audio may also be recorded. These recordings are linked to your account and trip data, creating a detailed record of your physical presence and behavior during the ride.
What you can do: Be aware that autonomous vehicle rides involve in-cabin video recording. If you are uncomfortable with this, choose a non-autonomous vehicle option when available.
Your personal data is used to train Uber's AI and machine learning models.
“We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy to use, enhance the safety and security of our services, and develop new services and features.”
Quoted verbatim from the agreement What this means: Uber uses your personal data — including trip history, location, usage patterns, and communications — to train its machine learning and AI models. There is no opt-out described for this use specifically, and it applies broadly to data collected during your use of the service.
What you can do: You may request that Uber restrict or stop using your data by submitting a request through the Privacy Center, though Uber states it may continue processing where required or permitted by law.
Uber collects data that can reveal your health conditions and medical trips.
“Precise location information that could reasonably indicate your attempt to acquire or receive health services or supplies. For example, Uber collects precise location information from riders and/or drivers during trips, including those to hospitals or other locations where you could receive health-related services. Usage of Uber services or features that may indicate information regarding your health or receipt of health services or supplies. For example, we may collect such information when you request trips in wheelchair accessible vehicles, indicate your allergies when submitting food delivery requests to merchants, use in-app accessibility features that may indicate disabilities, or request wait-time fee waivers due to disabilities. Information relating to deliveries of prescription drugs or other items that may relate to your health.”
Quoted verbatim from the agreement What this means: Uber collects data that can reveal sensitive health information — including trips to hospitals, use of wheelchair-accessible vehicles, allergy information, disability-related feature use, and prescription drug deliveries. Under Washington and Nevada law, this is classified as 'consumer health data' and is subject to additional protections, but Uber still collects and uses it broadly.
What you can do: Be aware that your trip destinations, accessibility feature usage, and food order details can reveal health information. Submit data access or deletion requests through Uber's Privacy Center if you want to understand or limit what health-related data Uber holds about you.
All content you share with Uber falls under its broad content license.
“Uber may at times permit or allow you and others who use the Uber Marketplace Platform or Uber's tools or social media channels to create, submit, upload, publish, email, send messages, or otherwise make available textual, audio, or visual content and information to Uber or users. Such activity and content is subject to Uber's User Generated Content Terms.”
Quoted verbatim from the agreement What this means: Any content you create or share through Uber's platform or social media channels — including messages, photos, and reviews — is subject to the broad UGC license terms, which grant Uber a permanent, royalty-free right to use that content in any way. This cross-reference ties the Community Guidelines to the expansive UGC license.
What you can do: Treat any content you share with or through Uber as potentially public and permanently licensed to Uber. Avoid sharing sensitive personal information in messages or reviews.
Uber provides a self-service tool to download your personal data.
“Depending on where you are located, you may have the right to access your data and to portability of your data. Regardless of your location, you can access your data, including your profile data and trip or order history, through the Uber apps or website. You can also use our Download Your Data feature to download a copy of the most requested data relating to use of Uber, including account, usage, communications, and device data.”
Quoted verbatim from the agreement What this means: Uber offers a 'Download Your Data' feature that lets you export a copy of your account, usage, communications, and device data. This is a meaningful user-protective feature that gives you access to your own information without needing to contact support.
What you can do: Use the 'Download Your Data' feature in the Uber app or website to periodically back up your personal data, trip history, and communications.
You can delete your Uber account yourself through the app's Privacy menu.
“You may request that we delete your account through the Privacy menus in the Uber app, or through Uber's website (Riders and Order Recipients here; Guest Users here). We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.”
Quoted verbatim from the agreement What this means: Uber provides a self-service account deletion option directly within the app's Privacy menu, and commits to deleting data within 90 days of the request in most cases. This is a user-friendly feature that does not require contacting customer support.
What you can do: If you want to stop using Uber, use the Privacy Center in the app to submit a deletion request and note the 90-day timeline for data removal.
Uber says it limits government data access to legally required situations.
“Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access.”
Quoted verbatim from the agreement What this means: Uber states it limits sharing data with governments and law enforcement to situations where it is legally required, there is an imminent safety threat, or you have consented. This is a stated commitment to not voluntarily hand over user data beyond legal obligations.
What you can do: Review Uber's published Guidelines for United States Law Enforcement (linked in the privacy notice) to understand what data Uber will and will not share with authorities.
Frequently asked questions
Is Uber's Terms & Conditions agreement fair?
- BeforeYouClick grades Uber E on an A–E scale, where A is the fairest. Its agreement contains 8 critical clauses, 11 warnings and 4 good practices.
What are the biggest problems with Uber's terms?
- The most serious clauses we flagged are: Forced Arbitration and Class Action Waiver, Policy Changes Bind You Without New Consent and Jury Trial Right Waived Entirely.
How long does it take to read Uber's terms?
- Uber's agreement takes about 80 minutes to read in full, across 23 clauses we reviewed. The summary on this page covers the same ground in under a minute.
When was Uber's agreement last analyzed?
- We last read Uber's Terms & Conditions on September 1, 2026. Companies change their terms without notice, so check the original document for the current version.
Is this analysis legal advice?
- No. This analysis is AI-generated, can be incomplete or wrong, and is not legal advice. Use it as a starting point and read the original agreement before you agree to it.
More agreements to read
- PosteoProductivityGrade A
- Mullvad VPNSecurityGrade A
- MurenaSecurityGrade B
- TutaProductivityGrade B
- NordVPNSecurityGrade B
- TelegramMessagingGrade C